RETURNS / REFUNDS: We want you to love your new Simmons mattress, but if you don't, you can return any purchase within 100 days for a full refund. Once the items in your order have been processed, we will email with the most up-to-date tracking information. This is not a guaranteed range, but an estimate based on current manufacturing and transit times. SHIPPING: Once you've placed your order, your products should arrive within 7-14 days by FedEx Ground with delivery Monday through Friday, excluding holidays. The frame/support underneath the mattress would yield prior to damage occurring to the mattress. There is no weight limit for these mattresses. The use of any platform that lacks support as outlined above may result in damage to your mattress that will void your warranty.įor all adjustable foundations, please see the owner’s manual for required safety, support, and warranty coverage. Determination of whether a support system is adequate is at the sole discretion of Serta Simmons Bedding. Support systems with slats spaced MORE than 2” apart must include a solid wooden, plastic, or similarly rigid surface between the mattress and slats to bridge the spaces, and a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floorĪny support system that does not fit within the above descriptions must at minimum provide a rigid platform with adequately distributed supports extending to the floor. Support systems with slats spaced LESS than 2” apart must include a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floor Using the mattress without a foundation or box spring requires a support system like a platform bed: If you choose to remove the labels, keep them in a safe place. These labels serve as a means of identification to establish your warranty rights. Refer to your mattress law tag for contents of your mattress.ĭo not remove or discard the white law labels or the model name label. If your mattress contains memory (viscoelastic) foam, do not use a heating pad or electric blanket. If you store the mattress, it must be laid flat to avoid shifting of the comfort layers. If you need to move your mattress, carton or bag it and carry it on its side to avoid damage. Rotating your mattress helps even out wear.ĭo not fold, stand or jump on product as damage can occur. These mattresses were made so you do not have to flip your mattress. The use of a mattress protector is suggested to help prevent accidents, spills or just to keep your mattress clean. If the mattress cover is removed, the mattress warranty is void.ĭo not use cleaning fluids or any type of fabric protection application on your mattress it may damage some of the materials. It should be spot cleaned only with a damp cloth. The cover of the mattress was not meant to be removed to be washed or dry cleaned.
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